Retuns Policy

Due to hygiene reasons, we DO NOT accept returns or exchanges on opened lash products. However, if you receive a defective item, please contact us trough email: leona.lashess@gmail.com or click the "contact us" option on our website within 7 days of receiving your order for assistance.

DAMAGED PRODUCT

If your parcel has arrived in a damaged condition, please reach out to us on leona.lashess@gmail.com or click the ‘contact us’ option on our website within 7 days from delivery date. When getting in touch, please ensure the following is provided:

  • Order Number Image showing the damage to your items
  • Image showing the damage to your packaging
  • Image showing the delivery label attached to your mail bag

FALSE PRODUCT

If your item is false, please follow the same process and ensure the following information is provided:

  • Order Number
  • Faulty Items
  • A description of the fault you are experiencing
  • An image/ video showing the fault of the product

INCOMPLETE ORDER

If your package is incomplete, please send a photo of your entire order including the packing slip to leona.lashess@gmail.com within 7 days from delivery date. Once confirmed by Leona Lashes the missing item(s) will replaced.

If Leona Lashes considers the items damaged or defective, the product/s will be replaced.

WRONG ITEMS

If you have received the wrong items in your parcel, or your parcel is missing items, please reach out to us on leona.lashess@gmail.com or click the ‘contact us’ option on our website whitin 7 days from delivery date. When getting in touch, please ensure the following is provided:

  • Image showing the full paper invoice received in your parcel
  • Image of all of the items received in your parcel
  • Image of the mail bag and clip bag received with your parcel
  • Order Number

*Please note, cancellations and order amendments are not guaranteed.